Privacy Policy

Privacy Policy Jigyasha Career Counselling ("Jigyasha", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Jigyasha Career Counselling collects, uses, stores, protects, and shares information when you use the Jigyasha Career Counselling mobile application, our website, and related services. By using our application or services, you acknowledge that you have read and understood this Privacy Policy. 1. Information We Collect Depending on how you use Jigyasha, we may collect the following categories of information. 1.1 Account and Contact Information Full name Mobile phone number Email address Account credentials and authentication information Information required to maintain and secure your account 1.2 Career Counselling and Application Information Educational qualifications and academic information Course and career preferences University and college preferences Application information Counselling-related information Information you voluntarily provide while communicating with our counsellors or support team 1.3 Assessment Information Assessment responses Assessment scores and results Career-interest information Recommendations generated from your assessment responses This information is used to provide career counselling and related recommendations. 1.4 Payment and Transaction Information Transaction or order ID Payment status Amount paid Currency Payment-related information required to process or verify the transaction Payments may be processed through third-party payment service providers. We do not intentionally store complete payment card numbers, CVV numbers, UPI PINs, or banking passwords on our own servers. 1.5 Communications Messages and communication content Contact details Information voluntarily provided during the conversation Information necessary to respond to your request or provide support 1.6 Information You Voluntarily Provide We may collect other information that you voluntarily submit while using our services, including information provided through forms, applications, counselling requests, feedback, or support requests. 2. How We Use Your Information Creating and managing user accounts Providing career counselling services Processing university and course applications Providing career assessments and recommendations Responding to customer and support requests Processing and verifying payments Providing service-related notifications and updates Maintaining and improving our application and services Detecting, preventing, and addressing fraud, misuse, unauthorized access, and security incidents Maintaining the security and reliability of our systems Complying with applicable legal, regulatory, and governmental requirements Communicating with you regarding services you have requested or used We do not use personal information for purposes incompatible with those described in this Privacy Policy. 3. How We Share Your Information We do not sell, rent, or trade your personal information. 3.1 Service Providers Cloud hosting and database providers Payment processing providers Authentication and security service providers Communication and messaging service providers Analytics or technical service providers, where applicable These providers may process information on our behalf and are expected to handle information in accordance with applicable requirements. 3.2 Universities, Colleges, or Service Partners Where necessary to provide an admission, counselling, or related service requested by you, information that you provide may be shared with relevant universities, colleges, educational institutions, or authorized service partners. 3.3 Legal and Regulatory Requirements Comply with applicable laws or regulations Respond to lawful requests from government authorities Comply with court orders or legal processes Protect our rights, users, property, or security Investigate fraud, abuse, or security incidents 4. Data Security We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction. Encryption of data transmitted between the application and our servers Authentication and access controls Secure server infrastructure Access restrictions for authorized personnel Monitoring and security measures designed to detect unauthorized access or misuse However, no method of transmission or electronic storage can be guaranteed to be completely secure. 5. Data Retention We retain personal information only for as long as reasonably necessary to: Provide the requested services Maintain your account Complete transactions and maintain relevant records Provide counselling and admission-related services Resolve disputes and support requests Meet legal, regulatory, accounting, or security requirements When information is no longer required for these purposes, we will delete it, anonymize it, or securely dispose of it where reasonably practicable, subject to applicable legal and regulatory retention requirements. 6. Account and Data Deletion If you have created an account with Jigyasha, you may request deletion of your account and associated personal information. In-app deletion Where an account deletion option is available in the application, you may initiate account deletion from within the application. Web/email deletion request You may also request deletion by contacting us at: Email: support@jigyasha.in Please include the mobile number or email address associated with your Jigyasha account so that we can identify and process your request. Upon receiving a valid deletion request, we will process the request within a reasonable period, subject to applicable legal, regulatory, security, financial, or other legitimate retention requirements. Certain information may need to be retained where required by law or where necessary for legitimate legal, fraud-prevention, accounting, or dispute-resolution purposes. Where we use service providers to process information on our behalf, we will take reasonable steps to request deletion of applicable information where required. 7. Your Privacy Rights Request access to personal information we hold about you Request correction of inaccurate or incomplete information Request deletion of your account or personal information Request information about how your data is handled Withdraw consent where processing is based on consent, subject to applicable limitations Opt out of promotional communications You may exercise applicable rights by contacting us using the information provided below. 8. Children's Privacy Jigyasha Career Counselling is not intended to knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@jigyasha.in so that we can review and take appropriate action. 9. Third-Party Services and Links Our application or website may use third-party services or contain links to third-party websites. Third-party services may have their own privacy policies and terms of service. We encourage users to review the privacy practices of those third parties where applicable. Our inclusion of a third-party service or link does not mean that we control the privacy practices of that third party. 10. WhatsApp and Other Communications If you choose to communicate with Jigyasha through WhatsApp, email, telephone, or other communication channels, the information you provide through those channels may be processed to respond to your request and provide our services. WhatsApp and other third-party communication platforms may separately process information according to their own privacy policies and terms. 11. International Data Processing Depending on the infrastructure and service providers used to operate Jigyasha, your information may be processed or stored on servers located in India or other jurisdictions. Where applicable, we take reasonable measures to protect your information and process it in accordance with applicable data protection requirements. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices. When we make changes, we will update the Effective Date at the top of this Privacy Policy and publish the revised policy through our website or application. We encourage you to review this Privacy Policy periodically. 13. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: Jigyasha Career Counselling Email: support@jigyasha.in Phone: +91 95892 83008 Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM Website: https://jigyasha.in Address: Shop No. 01, Ishwari Plaza, Raipur – 492001, Chhattisgarh, India Jigyasha Career Counselling Career counselling and university admission services.